15 July 2021 / by Richard Gray
Delight where you can
A possible way to make your visitors smile - and keep coming back to your website. It worked for me!
Rich's Rants
24 April 2019 / by Richard Gray
Why do the same thing twice?
Asking your users to do the same thing twice just makes them annoyed and adds risk to the process.
12 April 2019 / by Richard Gray
Put things where people expect to find them
Like small children and lost toys, your website should put things where people expect to find them.
7 March 2019 / by Richard Gray
Don’t confuse with colour
Putting aside the colour blindness issues of using colour to illustrate state, for those of us who aren't colour blind, please use colour in a way that makes sense.
10 January 2019 / by Richard Gray
Why apostrophes matter
I was asked one morning whether I thought that using apostrophes correctly really mattered.
4 September 2018 / by Richard Gray
Show you care
Show your users that you care about the small things and it will show that you care about the big things too.
25 April 2018 / by Richard Gray
Increasing your users’ confidence
Help your users to make informed choices about where to go and what to do by providing helpful signposts.
4 December 2017 / by Richard Gray
Error messages – help your users
Help your users when errors occur and you'll give them a much more pleasant user experience.
8 May 2017 / by Richard Gray
Meeting user expectations
Breaking from convention is often seen as edgy or cool, but in the digital world this may not always be the best thing to do.