24 April 2019 / by Richard Gray
Why do the same thing twice?
Asking your users to do the same thing twice just makes them annoyed and adds risk to the process.
Rich's Rants
12 April 2019 / by Richard Gray
Put things where people expect to find them
Like small children and lost toys, your website should put things where people expect to find them.
7 March 2019 / by Richard Gray
Don’t confuse with colour
Putting aside the colour blindness issues of using colour to illustrate state, for those of us who aren't colour blind, please use colour in a way that makes sense.
10 January 2019 / by Richard Gray
Why apostrophes matter
I was asked one morning whether I thought that using apostrophes correctly really mattered.
4 September 2018 / by Richard Gray
Show you care
Show your users that you care about the small things and it will show that you care about the big things too.
25 April 2018 / by Richard Gray
Increasing your users’ confidence
Help your users to make informed choices about where to go and what to do by providing helpful signposts.
4 December 2017 / by Richard Gray
Error messages – help your users
Help your users when errors occur and you'll give them a much more pleasant user experience.
8 May 2017 / by Richard Gray
Meeting user expectations
Breaking from convention is often seen as edgy or cool, but in the digital world this may not always be the best thing to do.